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What is IVR?
IVR stands for Interactive Voice Response (sometimes called “On-Hold”) and is an invaluable tool for businesses looking to streamline communication and enhance customer service.
Businesses can use IVR to automate the call-routing process, ensuring that callers are directed to the right department or information with ease.
IVR can efficiently guide the caller through a series of menu options, reducing wait times and improving overall satisfaction.
The ability to deliver clear and concise messages through a professional voiceover can make a significant difference in how callers experience the process, creating a smoother and more efficient interaction.
Different Types of IVR Messages
There are various types of IVR messages including welcome greetings, which set a friendly and professional tone right from the start; menu options, guiding customers to the appropriate service, hold/comfort messages, keeping callers informed while they wait; and announcements or marketing, which can provide important updates, such as changes in business hours or make the caller aware of special offers.
IVR can also reinforce brand identity, provide relevant information, and reduce the likelihood of customer frustration, supporting customer retention and satisfaction.
Why Choose Me For Your IVR Voice?
IVR Voiceovers usually need an ongoing relationship.
That is to say that once you pick a voice for your on-hold service, it’s inevitable that you will need additional prompts and updates at a later date.
You’ll want to work with a long-standing voiceover artist that is reliable and available for years to come.
I have worked full time as a voiceover since 2012 and I work daily from own studio, with easy availability.
I already work with IVR clients and understand what you need.
I offer a fast and reliable service.