What is IVR?

IVR stands for Interactive Voice Response and is also know by some as “On-Hold“.  

Essentially it’s the service you ‘interact’ with when you call a business and the phone is automatically answered. 

The voice response may offer you options to select in order to reach a particular department or extension. 

The service may also place you in a queue to be answered.  Often businesses take this time to make callers aware of additional services they offer that could be of interest.

Why Choose Me As Your On-Hold Voice-Over?

I have worked for clients in this sector for a number of years.   My voice is a soft northern / neutral British accent, – which is warm and trustworthy, and often considered upmarket and sophisticated in the US market.

I have over 30 years experience in editing audio.  I am familiar with the formats used in IVR and can deliver files to your specification.

I am an experienced voice-over artist and can help you present a calm, professional image to callers to a business.

Image:  A traditional British Telephone Kiosk - representing that I help US businesses who need a native British Voice Over for their on-hold telephone products.
Photo by Morgane Le Breton on Unsplash

On-Hold IVR Demo

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The History Of IVR.

IVR was developed in the 1960s and 1970s, using the DTMF tones, but it wasn’t until around the 1990s that IVR took off, with a surge in Call-Centres and many of us using mobile phones.

IVR can be a great way to field incoming calls, to get them to the right person inside your business.

Even for small businesses, where your receptionist might be tied up with a customer for an amount of time, IVR is the best way to capture other incoming calls and let them know that you are getting to them.

Without it, how many calls might you be losing?