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What is IVR?
IVR stands for Interactive Voice Response (sometimes called “On-Hold”) and is an invaluable tool for businesses looking to streamline communication and enhance customer service.
Businesses can use IVR to automate the call-routing process, ensuring that callers are directed to the right department or information with ease.
IVR can efficiently guide the caller through a series of menu options, reducing wait times and improving overall satisfaction.
The ability to deliver clear and concise messages through a professional voiceover can make a significant difference in how callers experience the process, creating a smoother and more efficient interaction.
Different Types of IVR Messages
There are various types of IVR messages including welcome greetings, which set a friendly and professional tone right from the start; menu options, guiding customers to the appropriate service, hold/comfort messages, keeping callers informed while they wait; and announcements or marketing, which can provide important updates, such as changes in business hours or make the caller aware of special offers.
IVR can also reinforce brand identity, provide relevant information, and reduce the likelihood of customer frustration, supporting customer retention and satisfaction.
Why Choose Me For Your IVR Voice?
Having already provided IVR prompts for US clients, I know that a British accent is desirable in setting the right tone for many businesses.
My voice is a soft northern / neutral British accent, – which is warm and trustworthy, and often considered upmarket and sophisticated in the US market.
In picking your IVR voice, you’ll also want an experienced professional who’s going to stick around.
It’s inevitable that you will need additional prompts and updates at a later date, so a long-term ongoing relationship with your voiceover talent is important.
I have worked full time as a voiceover artist since 2012 and I work daily from own studio, with easy availability.
I already work with IVR clients and understand what you need. I can help you present a calm, professional image to callers to your business.
I offer a fast and reliable service.